Customer Testimonials
Acura of Berlin Service Department Appointment 11/12/26
I submitted this review to convey my great satisfaction with the outstanding level of service consistently received from the Acura of Berlin(AOB) subsidiary. Service Advisor Rob Moffa and Service Technician Witold Stopyra efficiently handled my followup service appointment for my 2006 MDX (front axle compliance bushings and targeted areas of the exhaust system). I appreciated their efforts. Rob was very informative in explaining that, due to the age of my MDX, some of the exhaust system parts will be produced by reliable third parties for Acura. He explained that in many ways this process ... Read More DealerRater - Nov 12, 2026
Acura of Berlin Service Department Appointment 10/28/26
I have submitted this review to convey my great satisfaction with the level of service that I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Advisor Rob Moffa and Service Associate Matthew efficiently handled the service appointment for my 2006 MDX (Alignment, Tire Rotation, Oil Change and Brake Fluid Flush). I appreciated their efforts as well as the time Service Specialist Keith Davis took to check in with me to say “Hi” and check to see if there was anything I needed. I thanked him and shared that I was all set with ... Read More DealerRater - Nov 12, 2026
All the employees I met were so helpful and went out of their way helping me w bought several cars from this dealership and have never been happier with Al thankyou Joe for your help explaining the process.
Fantastic Customer Service from the sales representative to the finance department. They answered all my questions and made the process feel seamless!
(Translated by Google) Excellent service and efficiency (Original) Excelente atención y eficiencia
⭐⭐⭐⭐⭐ 5-Star Service!
I recently took my Jeep to Executive Jeep of North Haven for repairs, and I couldn’t be happier with the experience! The service was absolutely exceptional, and my Jeep is running like brand new again!
A special thank you to Alberto, my service representative, who was absolutely wonderful throughout the entire process. His professionalism, friendliness, and outstanding customer service made the experience even better.
It’s refreshing to receive this level of care and quality service. I truly appreciate the entire service team for a job well done! I highly recommend Executive Jeep of North Haven to ... Read More Google - Nov 12, 2026
Always a good experience, always helpful with getting coupons for service Always pleasant and helpful
I had just recently purchased a Kia K4,I had an excellent experience from start to finish. Mo was extremely knowledgeable, helpful and professional, and their customer service was outstanding! They made the entire process smooth and simple, I couldn’t be happier with my experience.
I just bought a 2026 KIA Sportage. My experience with John Shields was exceptional. He was patient, kind and went above and beyond answering all of my questions. He even followed up after I brought my car home. I highly recommend Executive KIA in Wallingford, and please ask for John Shields for a complete and smooth experience. He's the best!
My experience was very pleasant. Any and all concerns were addressed and checked on. I was also pleasantly surprised that my car was vacuumed and cleaned as well. I left very happy.
They were all pleasant and accommodating! They fixed the problem and explained everything clearly. Bye
I appreciated Jennifer’s no pressure approach; she was easy to work with and extremely responsive to questions and needs.
The absolute worse. My car was hit Liberty Collision was recomended by my mechnic. Ben had my car picked up I waited 3 MONTHS for the repair. when I got my car back it was in worse shape 1. The rear toe shackel was torn off 2. The comfurt module which controls the key fob was shot,3.The battery was dead. 4. the front left shock was blown. 5. the back of my car seats were torn open. 6. after all of that all he did was paint the old bumper and put it back on. Gico and Liberty are the worse trash NEVER EVER EVER ... Read More DealerRater - Nov 12, 2026
Always a welcoming,polite and honest experience My first choice for maintenance Skip has the best personality!
I have dreaded going into a new car dealership to consider the purchase of a new vehicle. Our experience with Raj at Acura of Berlin could not have been better. He was friendly, informed and very helpful in explaining the features of the MDX. There was no pushy or aggressive sales tactics. He helped us through the negotiation phase as though he was on our side. If you are considering an Acura, I would ask to speak with Raj at Acura of Berlin. EDR
Brought the car in for alignment and brake fluid change-out with separate appointments. Sean took care of these scheduled services, and as usual, was helpful and informative about each service, keeping an open line of communication, explaining what was being done and the results.
I brought the car in without an appointment on a prior visit, to check the possibility of a fluid leak. Genna took care of me even though I didn't have an appointment, and got my car in for an inspection in a short time. She was very helpful and kept me up to date. Fortunately, ... Read More DealerRater - Nov 12, 2026
Rick was great. Got us in and out quick as possible and had loaners when no one else did!
This was such an easy and pleasant experience. The staff actually valued us as customers and there wasn't any back and forth with the price which they got me an excellent rate and worked to get me the best price. Wafa was who we worked with and she was so awesome. My wife was amazed on how great the staff was. Thank you so much!
Sales person was fine, did not like the sales manager at all, tried to get me to finance a ridiculous amount of money in an obvious attempt to increase his profits, talked to me like I was an idiot.
We negotiated over the phone. So we assumed we would get the run around. The complete opposite. Car was exactly what they said it woukd be as well as price. The sales team was really very pleasant to deal with. Our blue Tesla is amazing !! Ty ty ty
I recently worked with Wafa and the executive Kia team to purchase a vehicle for my daughter and the process was quick and easy. The overall experience was great and we will definitely be buying future vehicles from here. A very big thank you to the entire team
Professional and friendly support throughout the leasing process! Cooper took time to answer all my questions and the finance team was excellent to work with as well ! I will defiantly be back in the future !
Professional and friendly support throughout the leasing process! Cooper took time to answer all my questions and the finance team was excellent to work with as well ! I will defiantly be back in the future !
I'm moving up north and the car I was driving wasn't going to help me much for the winter. I came in for tires and our family at Executive Kia actually found a way to put me in a brand new Kia Seltos! Mike and Ouafaa did everything in their power and then some to really help us out yet again and we are forever grateful. And now I'm much more confident getting around up north this winter ❤️
Excellent service, clear communication, made the car buying process simple and easy. Highly recommend them!
They were able to schedule me quickly. They told me exactly how much the service was going to cost and the car was ready when they said it would be
John shields(sales) geoge (finance) were very thorough and professional in handling the sale of the K5GT . Love the car
Very accommodating and prompt, efficient service. I called in the morning and they were able to schedule me the same day
We had an outstanding experience at Executive Kia! John Shields was wonderful, and the first car salesman I have ever had that I felt was honest and completely transparent. From the initial visit, to the test drive, to the finance department and the vehicle pickup day, it was simply the best! Thank you!
It was a great experience just a long wait My experience was great and very thorough but the wait was too long
My wife and I both drive Honda’s. We drive to the Wallingford store for one reason and that is Sean. Sean’s the best, he always takes care of our service needs and we feel he is very honest and fourth coming when we do need repairs. We live 45 minutes or more from Wallingford, and 20 minutes from your Westbrook store, but we do the drive because of Sean.
They did a great job on what needed to be fixed but I would have liked my car sooner it just took a while
I have already responded to these requests I had a great experience. Please stop sending me these requests
Friendly Accommodating Collaborative Honest Worked through a challenging situation with the title of our car
Everything we scheduled was done correctly and in a timely matter. And Gina kept us informed the whole time.
Had rear brakes and fixed it quickly Had to order parts but came the next day
They are very thorough. Easy to book appointments. Friendly.
Wasn't sure what was going on with my car and they solved my problem Was able to get me a loaner when the tire didn't show up
This is my 2nd time working with Ouaffa. She is exceptional and I would not consider another salesperson. She took the time to ensure we were picking the correct vehicle that would meet our needs. She was efficient with our time. She took time explaining the whole process. In addition to thatwhen we had questions. She was happy to text with us and answer all our questions on her own time. Her bubbly and warm personality is the best! If you are considering a Kia, I highly recommend working with her.and executive Kia.
Easy to work with. Thought the cost of the service was a little high given that only a realignment of a latch was necessary.
Great people to work with I asked him to check on something for me and it got done the way it should be
No pressure l can assure you. We didn't have any problem got a good for my trade
My only complaint with the dealership is that it took 4 weeks to get an appointment.
Andrew has been nothing more than helpful knowledgeable and very courteous when the extra mile for me more than once
Outstanding! Josh is extremely PROFESIONAL! Josh made it well worth the drive from NY. Consider asking for Josh and dealing with him! Highly recommended! After trying to deal with KIA dealerships in our area; we were pleasantly surprised by the way we were treated at Executive KIA. No pressure, fair, no xx.
This is my 2nd time working with Ouaffa. She is amazing! She was efficient with my time ensuring I was not sitting at that dealership for too long. She has the best personality! Always woman friendly. She was always available for questions even after hours through text message. She answered promptly. I feel she really went out of her way to ensure my satisfaction with her and the dealership. I would highly recommend working with her and executive kia. She made sure we were choosing the right model to meet our needs and budget. She made what sometimes can be ... Read More DealerRater - Nov 10, 2026
Rex was an excellent salesman. He answered all of my questions thoroughly and eased any concerns I had. And I am extremely happy with my Accord. Would highly recommend working with him!
Great dealership. Tremendous customer service.
Friendly, knowledgeable people
Great service as always, our service advisor Jason Meyer always ensures that all necessary servicing is performed and the mechanics always do a great job with the service!
Great service
I've bought a few vehicles from Executive, and always had it serviced there. They, specifically Sean, are great to work with, and I always have a good feeling driving away after getting my car serviced there.
Great service. Video inspection is most helpful. Thorough inspection. Great staff. Prices for some items are a little steep, however - $85 for a $12 cabin filter replacement that takes zero additional effort after the old one is inspected.
Nelson was great to work with during my car buying process. He was very patient with me all along and answered all of my questions. He was easy to communicate with at all times.
As someone who was buying a car for the first time, Talya and the rest of the Executive team made this entire process smooth and easygoing! I am grateful that our paths crossed. Talya was wonderful to work with and get to know. She was incredibly welcoming and helpful during this enjoyable experience. Talya and the rest of the Executive team have made a customer for life!
Working with John Butler at Executive Kia was a wonderful experience. Buying a vehicle can be stressful, but John made us feel at ease throughout the process; working quickly and efficiently, listening to our needs, and providing the best customer service. Would highly recommend. Everyone there was great, including Mike. We are beyond pleased with our new 2026 Kia Sorrento X-Line EX and our experience at Executive.
Professional and upfront communication of everything. The Video Summary is a great tool in the process. Jason Meyers has great personality and gives professional advice on ever visit.
Polite, kept me informed, issue is resolved, nice loaner car Very happy with my experience.
m and Jessica were both incredibly helpful. Jim was straightforward without ever being pushy. He took the time to show me all of my options and helped me get to a monthly payment I was comfortable with.
Jessica truly went above and beyond. We had traveled quite a distance and were hoping to take the car home that day. She made multiple phone calls to coordinate our insurance coverage and even had our case escalated to a management team that same day to obtain the documents we needed after hours so we could drive the vehicle home.
The dealership was ... Read More DealerRater - Nov 9, 2026
I'm moving up north and the car I was driving wasn't going to help me much for the winter. I came in for tires and our family at Executive Kia actually found a way to put me in a brand new Kia Seltos! Mike and Ouafaa did everything in their power and then some to really help us out yet again and we are forever grateful. And now I'm much more confident getting around up north this winter ❤️
John Butler worked hard to ensure our family had the right car that met all our needs. His professionalism and warmth were refreshing as buying a car can be stressful. Fortunately, John made us feel at ease throughout the process; working quickly and efficiently. Would highly recommend! Great Job John as well as everyone at Kia, including Mike.
Fast, friendly, accommodating Willing to work with my schedule and my budget On time and budget
Mark did a great job keeping me informed on the progress of my service.
Brought in for strong antifreeze smell. Was told the truck needed a heater core. Heater core supposedly was replaced. Have complained on a few occasions that the truck stinks like antifreeze as much as it did before the so called work was rep. Was told it takes time to go away. The smell at times is as bad or worse than before work was done over 3 weeks ago.
Jim, Jessica, and Branden were amazing! I went in looking for something specific and not only were they all super helpful; they were quick to answer any questions I had, and as a first time Acura purchaser, they made the experience an enjoyable one. If I am ever back in the market or know anyone looking for a vehicle, I will send them to Jim & Team! Thanks Acura of Berlin, I love my new car!!
My wife said that they were extremely professional and helpful with any concerns she may have had. Overall an excellent experience.
Professional, helpful, and great customer service. From purchase and over the past 2 years---it has been a great experience.
Very efficient and fast service. Extremely happy with the experience I am very happy. Thanks
Excellent communication with sales person and Stephen who completed finance paperwork for me. Sales person knew what I was looking for and offered the vehicle saying she knew that was the one I would choose. She was right it had everything I wanted.
Chloe is always professional, friendly and very informative Always Very flexible, most of the time very timely and communication is always there
Great experience! Very knowledgeable staff and not pushy. Cristian was very thorough and great to work with
Treated well everyone was kind looked at all options and found what we wanted and was able to leave know was getting what we wanted
I went in to get my rim repaired on my 2025 Nissan Altima and I thank Sal for setting up the time and day to bring my car in and care of my car. Now rirm looks perfect thank you Sal i’ll be looking to service my car there again at Executive Jeep/Nissan at North Haven, Connecticut.
I went in to get my rim repaired on my 2025 Nissan Altima and I thank Sal for setting up the time and day to bring my car in and care of my car. Now rirm looks perfect thank you Sal i’ll be looking to service my car there again at Executive Jeep/Nissan at North Haven, Connecticut.
The experience was great! Gina was so helpful.
one of the best dealers around i've been buying cars from them yearly basis for many years.
I drove almost two hours! To see a friend and also get my car maintenance. GENNA was great w me. Welcoming, easy to talk to—Solid. I’ve been a Honda Customer since 2017 and This the first Honda service Dep I really like truly like. No pressure and quick. FYI everyone I bumped into before GENNA, was also welcoming.
Was able to give me a loaner and fixed my car and all set!! Great experience
Everything was good, the personal was very professional. Thank you for your service